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Important tenant information

Gas (Gas) – 13 13 58

Synergy (Electricity) – 13 13 53

Telstra – 13 22 00

Optus – 13 33 45

AAPT – 13 88 88

Vodafone – 13 88 88

Please ensure that you have advised all financial institutions, utility services, licensing bodies and other important organisations of your change of address.

Once your new contact details are available (ie. landline phone number and postal address – if different from your residential rental property address) please email these details to us on

Should you wish to copy keys, it is important to note we will need to return all keys provided at the commencement of the tenancy, as well as any extra copies created during your tenancy period. If, for some reason, the locks are changed during the tenancy, you are obligated to provide us with a full new set of keys for property access within 48 hours.

Your bond will be lodged with ‘The Bond Administrator’. They will confirm your payment and provide your lodgement number.

Please ensure that your signed/amended copy of your property condition report is returned to us within 7 days of receiving the report. Please be aware that if this is not returned, the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.

It is crucial that you organise your own tenant contents insurance. In the event that your goods are damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages etc), your goods and possessions are not insured by the owner.

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